Returns & Exchanges

We accept exchanges and refunds on any of our pieces within 14-days of purchase!

We only ask that the following requirements are met:

• Item/s must be in original condition with original packaging, returns tag and 
• The hygiene seal must still be in place.
• Item/s must not have been worn, washed or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements.

ARE RETURNS FREE?

At this time the shipping cost incurred for returning item/s to Bikimi for an exchange or refund are not covered nor reimbursed by us.

DO I NEED TO RETURN THE WHOLE SET?

Even though our pieces are named in pairs, they are sold separately so you can keep or return whatever you want! 

HOW DO I START A RETURN?

To initiate a return, simply email us at support@bikimiswim.com using the e-mail address used to order the bikini

(Please note that we are unable to refund international shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)

Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).

Bikimi cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

WHERE DO I SEND MY RETURN TO?

We have a warehouse based in the United Kingdom & United States, specifically chosen to facilitate all of our Returns.

We will provide you with the full address when we allocate your Returns Authorisation number to you!

Items returned without a valid RETURNS AUTHORISATION # will be returned to sender and will not be processed. 

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible. 

If you are exchanging, we will send your new piece/s out, and email you a new tracking number within 2-3 business days. 

If you are refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 2-3 business days.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged piece or have a manufacturing fault occur, please contact us immediately at support@bikimiswim.com